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Support

Common questions, troubleshooting, and how to reach a human.

Getting started

How do I make my first squirrel arrive?

Place 3 structures in your city. The first squirrel will arrive shortly after — they'll appear near one of the things you've built and start exploring.

How fast does time pass in the game?

About 1 in-game day per real-time minute. Squirrels age at that pace, mood and hunger drift hourly, and seasons rotate every 7 in-game days.

How do I remove a structure I've placed?

Long-press on the structure. After about half a second it disappears. Note: your first structure is the "Founder's Plot" and is permanent — it can't be removed.

Squirrels

Why does my squirrel have an unusual mood?

Each trait shifts mood differently. Anxious squirrels tend to drift lower, Romantic ones higher. They also lose mood when hungry, when a friend passes, or when there's tension with another squirrel. Pet them or feed them to bring it back up.

How do squirrels become friends or rivals?

Their traits do most of the work. Two Romantic squirrels are likely to fall for each other. A Hoarder and a Generous squirrel will probably clash over the acorn pile. Once they've lived together for at least 2 in-game days, the journal will note their bond when they cross thresholds.

What happens when a squirrel passes away?

A small wooden memorial appears at the spot where they were last seen, with a glowing acorn cap. It's permanent — your city remembers them. Tap the memorial any time to see who they were. The other squirrels mourn briefly and remember them in their memories.

Friends

How do I add a friend?

Go to the Friends tab. Your invite code is at the top — share it with someone you know. They go to their Friends tab, tap +, and enter your code. Both of you accept and you're connected.

I'm getting a "verify your email first" message.

Friend invites require a verified email. Check your inbox (and spam folder) for the welcome email we sent when you registered, and click the verify link. If you can't find it, email support and we can re-send it.

How often can I contribute to a friend's city?

Once per friend's city per 24 hours. The contribution costs materials from your inventory.

I left something in my friend's city but they don't see it.

Their app needs to refresh from the server. Tell them to pull-to-refresh or close and reopen the app. They should also receive a push notification if they have notifications enabled.

Walks

Why can't I take a walk?

You get 3 walks per 24 hours. If the button shows 0 next to it, you've used them all — they refresh on a rolling 24-hour basis.

Some biomes are locked.

The Old Oak and Big Tree biomes unlock as your city ages. Keep playing — they'll open up after a few in-game days.

Notifications

I'm not getting push notifications.

Open Settings inside the app — there's a Notifications section with a status indicator. If it shows red ("Off"), tap "Open iOS Settings" and re-enable Squirrel City notifications.

Account

I forgot my password.

For now, email support@squirrelcity.app from your registered email and we'll send you a reset link. (Self-serve password reset is coming.)

Can I delete my account?

Yes. Email support@squirrelcity.app from your registered email and we'll delete your account and all associated data within 30 days. We can't recover deleted accounts.

Can I get a copy of my data?

Yes. Email support@squirrelcity.app and we'll send you a JSON export of your account and city.

I signed in on a new device but my city looks empty.

Pull down to refresh. The first sync after a fresh sign-in can take a moment. If it's still empty after a minute, email support — we can confirm your data is intact on our side.

The app crashed or did something weird

It crashed and I lost progress.

Most progress is server-synced — relaunch and pull-to-refresh, and your city should be there. If you're missing structures or squirrels you placed in the last few minutes, email us with your account email and roughly when it happened, and we'll investigate.

Something is rendering wrong / the scene froze.

Close the app fully (swipe up from the home indicator and swipe Squirrel City off the top), wait a few seconds, and reopen. If it persists across launches, email us with your iOS version and iPhone model.

Still need help?

We answer every email, usually within a day.

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